The profiles on our associate trainers are provided here to give you a better idea of who we are and what kind of training and professional experience we bring to our work.

Kendall Zoller, Ed.D.

Kendall Zoller is co-author of The Choreography of Presenting: The 7 Essential Abilities of Effective Presenters (Corwin Press, 2010) and President of Sierra Training Associates, Inc. He holds an Ed.D. in educational leadership from California State University, Fresno, and University of California, Davis. He provides professional learning seminars and keynotes on a variety of topics, including facilitation skills, presentation skills and adaptive leadership to schools, districts, universities, state agencies, and corporations throughout North America, including Canada. Kendall is a learning strategist for the California POST Executive Development Course and Sherman Block Supervisory Leadership Institute (SLI). In addition to being an SLI facilitator trainer and coach, he also presents in the program, focusing on developing communication skills for leaders in Law Enforcement.

His work has taken him to China, Southeast Asia, and across Canada. His international research focuses on identifying nonverbal patterns in the learning environment and their influences on thinking, memory, and learning. In 2007 he introduced Nonverbal Communicative Intelligence as a theory to explain the cognitive, neurological, physiological, behavioral, and social foundations of nonverbal communication. He has over 20 years of experience presenting to and coaching a diverse range of audiences, including sales teams, senior managers, university faculty and staff, law enforcement leaders, administrators, and teachers. He is also a contributing author to Robert Garmston's The Presenter's Field Guide (new window) and is a Cohort I Fellow and mentor to the National Academy for Science and Mathematics Education Leadership.

Kendall can be reached at
LinkedIn profile (new window)

Claudette Landry, M.Ed.

Claudette brings over 20 years' experience in collaborative group development and in presentation, facilitation and nonverbal communication skills. Her expertise and background include corporate training, nonverbal communicative intelligence (NCI), Cognitive CoachingSM, workplace collaboration issues, and developing leadership. She has taught and coached all personnel levels from front line to senior executives in companies all over North America.

Claudette can be reached at

Bob Harrison, M.S.

Bob Harrison is currently a consultant working primarily in leadership development and instructor development training and mentoring. He has taught at every level of police training from the basic academy to current work with the Command College, a two-year advanced training course for police managers and executives sponsored by the California Commission on Peace Officer Standards and Training (CA POST). Bob served more than 30 years as a peace officer, completing his career in 2004 as the chief of police in a suburban community in California.

Bob holds a Master of Science Degree in management from the California State Polytechnic University, Pomona, and a second Master of Science Degree in human resource management and development from Chapman College. He has also completed significant coursework toward his Educational Doctorate Degree from the University of San Diego. He was the 1993 Fulbright Fellow in Police Studies to the United Kingdom, and from 2004-2006 Bob was a Management Fellow with CA POST, managing the development of training for academy instructors in their transition to active, learner-focused adult learning models of delivery.

Bob has been a speaker at local, state and national conferences and has been extensively published in police periodicals and in general news periodicals. Most recently, he has published a guidebook for Command College students to aid in converting their research into articles suitable for publication. He is also the primary author of the Instructor's Guide to Learning Activities, published by CA POST in 2005. Bob was a professional police manager for more than twenty years and has worked to train others for more than sixteen years to help prepare them for their roles as future leaders in policing. Working to bridge the gap between theory and practice, Bob is committed to producing the best possible outcomes for any training and development effort by applying sound methodologies with real-world experience to transfer skills and knowledge to those participating in the effort.

Bob Harrison
1137 Augusta Place
Chula Vista, CA 91915

LinkedIn profile (new window)

Anthony H. Normore, Ph.D.

Anthony H. Normore (Tony) holds a Ph.D. from the University of Toronto and an M.A.Ed. from Université Laval (Quebec, Canada). He is a professor and Department Chair of Educational Leadership in the Graduate School of Education at California Lutheran University in southern California, Associate Faculty at Chapman University (California), and instructional facilitator for the Summer Leadership Academy at Teachers College, Columbia University (New York). Fluent in both English and French, Tony brings 20 years of experience as a public school teacher and administrator, and 10+ years as a higher education professor (e.g., Florida International University (Miami); California State University, Dominguez Hills; and California Lutheran University (Greater Los Angeles).

Tony is the author of several edited and/or co-edited books, including two forthcoming publications titled: What the Social Sciences Tell us about Leadership for Social Justice and Ethics (2013, Information Age Publishing), and A Multidisciplinary Approach to Leadership Development: International Perspectives (2013, Emerald Group Publishing Limited). Among his published co-edited books are: Discretionary Behavior and Performance in Educational Organizations: The Missing Link in Educational Leadership and Management (2012, Emerald Publishing Group); Leadership in Education, Corrections, and Law Enforcement: A Commitment to Ethics, Equity, and Excellence (2011, Emerald Group Publishing Limited); Education-Based Incarceration and Recidivism: The Ultimate Social Justice Crime Fighting Tool (2011, Information Age Publishers); and Global Perspectives on Educational Leadership Reform: The Development and Preparation of Leaders of Learning and Learners of Leadership (2010, Emerald Group Publishing Limited).

Tony has worked extensively with educational leaders on a national and international level. His work has taken him throughout North America, South Central Asia, Eastern Asia, UK, Continental Europe, and South Pacific (e.g., Nepal, Korea, Malaysia, England, USA, Canada, and Australia). His consulting services, publications, research, conference presentations, teaching, and speaking engagements/keynotes focus predominantly on organizational and leadership development, preparation, and training in the context of ethics and social justice. Within this context, he also provides training on curriculum development, credibility and character development, charter school leadership, program evaluation, principles of teaching, motivation, diversity, inclusivity, and andragogy. These include leadership academies, universities, school districts, and correctional facilities. He has served on steering committees and executive boards including Leadership and Ethics Institute for Police Training Academy at Golden West College (Huntington Beach, CA), and Education-Based Incarceration Steering Committee with the Los Angeles Sheriff's Department, and has written about ethics, values, social justice and leadership with colleagues in Educational Leadership, Sociology, Psychology, Negotiation and Peace Studies, International Education, Philosophy, Public Administration, Criminal Justice and Legal Studies, and Law Enforcement.

Tony can be reached at
LinkedIn profile (new window)

Page last revised January 25, 2017.